Repairs and Maintenance Management
We have an in-house maintenance team who will quickly deal with your repairs. We use a corgi registered plumber for all gas repairs and the majority of other repairs are dealt with by our team trained joiners, electricians, plumbers and roofers. These can be reported either by telephone or email.

You can also download our list of frequently reported repairs and some simple and safe steps you can take to try to resolve them.

When reporting a repair please can you ensure that the full property address is given, location and detailed nature of the problem along with your name and telephone number or email address.



How do we deal with the repair?
Once received we will log your repair into our database, and scheduled for action as appropriate by our Repairs and Maintenance Manager Sylwia Wisniewska on a priority basis, Sylwia will then allocate the repair to the workman best suited to the job, so that the issue can be resolved as soon as possible.

Response times.
We aim to attend emergency repairs within 12 hours (i.e. cover flooding, heating and hot water problems, lack of electricity). Non emergencies should be dealt within 3 working days.

However we are constantly trying to improve our response time. Once a repair is completed by our team we will usually confirm what action has been taken and we also welcome your feedback.

We are not perfect and our staff did not attend Hogwarts. So sometimes we don’t get things right first time or it takes longer than expected to obtain a part or Landlords consent to work. However we always do our best to keep you advised of the progress with your repair issue.
Planned Maintenance and Certificates
Our team ensures that all annual gas and electrical certificates are obtained and renewed as required. In addition we have a positive ongoing working relationship with Manchester City Council Private Rented Sector Team and Houses in Multiple Occupation Team.

Most works required HMO’s are dealt with on an agreed schedule and where properties are occupied with consideration to the needs of tenants.
Rubbish
The following information was kindly provided by Manchester City Council.

Recycling
If you want it, recycle it! Landfill sites are filling up fast and as a Manchester resident you have a choice of free recycling facilities to use.

How Can You Recycle?
Manchester’s kerbit recycling service lets you recycle your glass bottles, cans, tins and paper from your home. To start recycling you’ll need a container and a calendar of collection dates. If you don’t have either of these just ring, email or text Environment on Call to get them delivered free of charge.

Phone: 0161 954 9000
Email: contact@manchester.gov.uk
Text: 86099

Make sure you put your recycling out on collection day, and take the container back into your house, yard or garden once the crews have emptied it.

There are also lots of bring sites in Manchester which are shared recycling banks. Some of these also take additional materials that you can’t recycle with the kerbit service. Some of these bring sites are located at:
- Sainsbury’s on Wilmslow Road, Fallowfield – paper, glass, cans, plastic bottles cardboards, textiles, shoes, and liquid food and drink cartons (Tetra Paks).
- Tesco at Parrs Wood, Didsbury – paper, glass, cans, plastic bottles, cardboards, textiles, shoes, and liquid food and drink cartons (Tetra Paks).
- Platt Lane Training Complex, Rusholme - Paper, glass and cans.
- Birchfields Road/ Birch hall Road Junction, Rusholme – paper, glass and cans.
- Withington Library – Paper, glass, textiles and cans.
For a full list of bring sites or for lots more information on recycling, log on to:
www.manchester.gov.uk/recycling

A Load of Old Rubbish…
Most people want to live in a clean, tidy and healthy environment, and we all have a part to play in keeping our own surroundings in shape. You can do your bit, for example by bringing in your wheelie bin once it’s been emptied, and making sure that your garden or yard doesn’t become a dumping ground for rubbish. You can get any bulky items picked up by the council for free just by ringing environment on call.

It’s not just inconsiderate to drop litter, dump rubbish, create graffiti, flypost, or abandon cars on the street – it’s also a crime. The council’s street environment manager can carry out enforcement and fine offenders.

Residents who persistently leave their bin out after collection or fail to use their wheelie bins properly face fines of up to £1000.Stray bins can cause serious problems such as obstructing the highway. They look unsightly and if overfilled can attract vermin. Please be responsible and always place your bin out on the morning of collection and return it to your property after collection. If you need details about collection days/ times, you can call Environment on Call.

Your point of call for all matters relating to refuse collection, recycling, street cleaning, street lighting, public green space, trees, footpaths and highways, graffiti and environmental crime is:

Environment on Call
PO Box 204
Manchester, M12 5WL
Tel: 0161 954 9000
Fax 0161 957 8397
Text Message: 86099
Email: contact@manchester.gov.uk

Pest and infestations
Under the terms of the tenancy agreement you are responsible for dealing with pests and infestations, Please see the website below for further info about dealing with different pests.
www.manchester.gov.uk

Break-ins
The following information was kindly provided by Manchester City Council.

It is an unfortunate fact that student homes often have a large number of laptops and other electrical goods which makes them a prime target for burglars. You can make your home safer by developing a simple security routine - it won’t take long and will make a difference.

Most burglars are opportunists – make sure all valuables including keys cannot be seen from the window. One way to prevent burglars is to keeps all windows and doors secured even when you are in. Also when you buy new things don’t leave the empty boxes and bags in the open. It is an advert for what you have got.

Check that all doors are locked and windows are closed before leaving home, even if your just popping out for a short time.

Never leave a spare key in a convenient place such as under a doormat – thieves know all the usual hiding places Most break-ins take place at the rear of the house, so keep back gates locked and put your wheelie bin away so it can’t be use to scale your wall or transport stolen goods.

Don’t leave notes on the door for your friends when you go out, thieves can read too!

Don’t let anyone in without checking who they are. If in doubt keep them out

If you have a burglar alarm, use it.

Thieves know when students are away over the holidays, so don’t leave anything valuable behind. Take your belonging with you, put them in storage or leave them with a friend.

Shred all personal information, such as bank statements before putting them in the bin – don’t be a victim of identity fraud.

Mark your valuables with your postcode and house number using special security markers. Register them free online at
www.immobilise.com .
Home contents insurance may seem expensive, but it’s much cheaper than replacing all your stolen belongings.

If you see anyone acting suspiciously in your neighbourhood, call the police.

For advice on crime safety, contact:
Greater Manchester Police
Tel: 0161 872 5050
www.makingmanchestersafer.com
If you have information about a crime, phone
Crimestoppers on freephone 0800 555 111

Fire safety
The following information was kindly provided by Manchester City Council.

Don’t be blasé about fire safety, there’s more at stake than just your belongings. The main culprits are kitchen appliances, heaters and candles – especially when you don’t keep an eye on them!

Don’t leave cooking unattended. Take extra care when cooking with hot oil.

Keep electrical leads and other items away from the toaster and cooker where they can catch fire.

Keep toaster and cookers clean, as a build up of crumbs, grease and fat can easily ignite.

Don’t overload sockets and unplug electrical appliances when you’re not using them.

Don’t position lights and candles near curtains or other easily ignited materials.

Don’t leave candles unattended and make sure they’re properly extinguished before you go to bed or go out.

Cigarettes can kill in more ways than one: be particularly careful when you’re tired; avoid smoking in bed, and always make sure they’re properly stubbed out once you’ve finished.

Don’t prop open fire doors and don’t disable or remove door closers - they are there for a purpose and may save your life.

Don’t block your means of escape with clutter and junk - you may have to get out in a hurry to save your life.

Make sure you and your housemates can easily find the keys for all doors and windows.

For more information and advice on fire safety, log on to www.fire.gov.uk